FAQ

How do I place an order?
Visit our website, choose your product, add it to the cart, and complete your secure checkout.

Do you have a physical store?
No. Unity Marketplace operates exclusively online.

Do you ship to my country?
Yes. We ship to most Spanish-speaking countries, Spain, and the United States.

What is the delivery time?
Processing: 1–3 business days
Shipping: 5–12 business days
Tracking is sent via email.

Which payment methods do you accept?
Credit/debit cards, PayPal, Shop Pay, and sometimes Apple Pay or Google Pay.

Do you accept cash or pay-on-delivery?
Not at this time.

Can I change my order or address?
Yes, but only before the order is processed.
For urgent changes, email support@unity-marketplace.com immediately.

Can I add items to an existing order?
No. If you want more products, place a new order.

Where do your products ship from?
From international logistics centers located in the U.S., Europe, and Asia.

I received only part of my order. Why?
Items may be shipped separately depending on warehouse availability.
Each package includes its own tracking code.

What is your return and exchange policy?
7 days for dissatisfaction, 30 days for defects.
Products must be unused and in original condition.
Start your request at support@unity-marketplace.com

What if my delivery is delayed?
Check your tracking link.
If the estimated timeframe has passed, contact customer support.

Need more help?
Email support@unity-marketplace.com with your order number and full name.